Frequently Asked Questions.

Shipping &

Payment

How long does shipping take?

Standard shipping takes 2-5 business days within Indonesia, 2-4 budiness days for international shipping. Express shipping is available for 1-3 business days delivery.
What payment methods do you accept?

We accept a variety of secure payment methods to make your shopping experience convenient:

Credit & Debit Cards:

  • Visa
  • Mastercard

Virtual Account & Digital Wallets:

  • BCA VA
  • BRI VA
  • BNI VA
  • Mandiri VA
  • BCA QRIS
Do you offer free shipping?

Yes! We offer free shipping on:

  • Orders above IDR 500,000: Enjoy free shipping up to IDR 15,000
  • Orders above IDR 1,000,000: Enjoy free shipping up to IDR 30,000
Can I change my shipping address after placing an order?

Contact us within 2 hours of placing your order to modify the shipping address. After fulfillment begins, changes may not be possible.

Order &

Tracking
How can I track my order?

Tracking your order is easy! Here are the ways you can monitor your shipment:

1. Order Confirmation Email

  • Check your email for the order confirmation message we sent after your purchase
  • Click the tracking link provided in the email to see real-time updates

2. Account Dashboard

  • Log into your account on our website
  • Go to "My Orders" or "Order History"
  • Click on your specific order to view tracking details

3. Direct Tracking

  • Use your tracking number with our shipping partner's website
  • Your tracking number was provided in your order confirmation email

Need help? If you can't find your tracking information or have questions about your order status, please Contact our Customer Service Team with your order number.
I haven't received my tracking information. What should I do?

Tracking numbers are sent within 24 hours of fulfillment. Check your spam folder, or Contact our Customer Service Team if you still don't see it.
Can I cancel my order?

Orders can be cancelled within 2 hours of placement. After that, the order enters fulfillment and cannot be cancelled.
What if my order is delayed or lost?

Contact Our Customer Service Team immediately if your order is significantly delayed. We'll work with the carrier to locate your package or arrange a replacement.

Exchange,

Return &

Refunds
Who pays for return shipping?

For Defective Items or Our Error: We take full responsibility when items arrive damaged, defective, or if we've made an error with your order. In these cases, we will cover all shipping costs, including:

  • Return shipping from you to our warehouse
  • Replacement shipping back to you

For Customer-Initiated Exchanges: When you request an exchange for reasons such as size, color preference, or change of mind, shipping costs will be your responsibility:

  • You cover the return shipping cost to send the item back to us
  • You cover the shipping cost for us to send the replacement item to you
Can I exchange an item for a different size or color?

Yes—exchange to another size or color is possible as long as it’s still within 7 days of delivery and complies with our exchange policy. Please Contact our Customer Service Team regarding your desired item is in stock before submitting your exchange request.

Sizing
How do I find my size?

Check our detailed size chart on each product page. Measurements are provided in centimeters for accuracy, or you can Contact our Customer Service Team to do your consultation and get the best fit recommendations.
What if I'm between sizes?

We generally recommend sizing up if you're between sizes, but check the specific product's fit notes for guidance.
Do your items run true to size?

Most items run true to size, but some may have a relaxed or fitted cut. Check individual product descriptions for fit details.
Can I get help choosing the right size?

Absolutely! Contact our Customer Service Team with your measurements, and we'll help you choose the perfect size.